Terms of service

Last updated: 16 September 2026

These terms apply to your use of Rudie’s online store and purchases from us. Read them alongside our Shipping Policy, Refund Policy and Privacy Policy. Contact hello@rudie.com.au if you have a question.

Using the store

Please provide accurate contact, payment and delivery information and use the store lawfully. Do not attempt to interfere with its operation, misuse another person’s information or make fraudulent purchases.

Products and availability

We aim to describe and photograph products accurately. Colours may appear differently on different screens. Check the product description, size guide and care instructions before ordering. Product availability can change; if there is a problem fulfilling an order, we will contact you.

Prices, currency and payment

Prices for the New Zealand market are shown in New Zealand dollars (NZD). Check the currency, discounts, shipping charges and any taxes displayed at checkout before paying. Prices and offers may change for future purchases. Payment methods offered for your particular order are shown at checkout; third-party payment plans are subject to the provider’s eligibility requirements and terms.

Placing an order

Placing an order is an offer to buy the selected products. We may need to contact you about availability, payment verification or an obvious pricing error before accepting or fulfilling it. If an order cannot be fulfilled and payment has been taken, we will arrange a refund for the unfulfilled items.

Bundles and promotions

Offers apply according to the eligibility, quantity and other conditions shown with them. Check the discount and total at checkout. Different promotions may have different combination rules. Contact us before completing your purchase if the total does not match the offer you selected.

Delivery and order changes

Delivery information is set out in our Shipping Policy. If you need to correct an address or request an order change, email us promptly. We will check whether it is still possible before dispatch.

Returns and refunds

Our Refund Policy explains the 30-day happiness guarantee and how to ask for help. The guarantee is additional to your statutory consumer rights.

Consumer guarantees and responsibility

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable. Any responsibility for loss or damage is determined under applicable law.

Privacy and third-party services

Our Privacy Policy explains how personal information is handled. Where you choose to use a third-party service, such as a payment provider, its own terms and privacy policy may also apply.

Updates and contact

We may update these terms for future use of the store. Updates do not remove rights relating to a purchase already made. For questions about an order or these terms, contact hello@rudie.com.au.