Privacy policy

Last updated: 16 September 2026

This policy explains how Rudie collects, uses and shares personal information when you browse our store, place an order or contact us. For privacy questions or requests, email hello@rudie.com.au.

Information we collect

  • Order and contact information: your name, email address, phone number, delivery and billing addresses, purchases and order history.
  • Payment information: information needed by our payment providers to process your transaction. We do not store full payment-card numbers.
  • Messages you send: information you provide when asking for support, requesting a return or sharing feedback.
  • Website usage: device and browser information, IP address, pages viewed and interactions collected through cookies and similar technologies.

We collect information directly from you and through the services that support our store. Please only provide information needed for your request.

How we use information

We use personal information to process payments, fulfil and deliver orders, provide customer support, manage returns, communicate about purchases, protect against fraud and improve our store. Where you consent, we also use it to send marketing. You can unsubscribe from marketing at any time; essential order and service messages are separate.

Who we share information with

We share information with service providers as needed to operate the store, including Shopify, payment processors, shipping providers, customer-support and email services, and analytics or advertising services. These providers may process information under their own privacy terms. We may also disclose information where required by law or to protect legal rights. We do not sell your personal information.

Cookies, analytics and advertising

Cookies and similar technologies support functions such as the cart and checkout, help us understand website usage and measure marketing. Advertising technologies can collect browsing and interaction information to measure campaigns and personalise advertising where permitted. Use available privacy or cookie controls and your browser settings to manage preferences. Blocking some technologies may affect store functions.

Shopify and overseas processing

Our store is hosted by Shopify. Shopify and other service providers may process or store information outside your country, including in countries with different privacy laws. For more about Shopify’s handling of information, see Shopify’s Privacy Policy. Contact us if you need more information about providers involved in a particular request.

Retention and security

We retain information as needed to fulfil orders, provide support, meet legal and accounting requirements and resolve disputes. We take reasonable steps to protect it, but no online transmission or storage system can be guaranteed completely secure.

Your choices and requests

You can request access to or correction of your information, ask about deletion, and withdraw marketing consent. Available rights and any exceptions depend on applicable law. For example, some transaction records must be retained. We may need to verify your identity before responding to a request.

Questions or complaints

Email hello@rudie.com.au with your concern and enough detail for us to investigate. If you are not satisfied with our response, you can contact the New Zealand Office of the Privacy Commissioner or the relevant privacy regulator in your location.

Changes to this policy

We may update this policy as our services or legal obligations change. The date above identifies the latest version.