Refund policy
Last updated: 16 September 2026
We want you to feel good in your Rudies. If something is not right, email hello@rudie.com.au and we will help you with the next step.
Our 30-day happiness guarantee
Give your Rudies a proper wear for up to 30 days. If they are not right for you, get in touch and our team will arrange a hassle-free refund. No awkward questions. You can try the product under this guarantee; it is not limited to unopened items.
How to request a return or refund
- Email hello@rudie.com.au with your order number or the email address used at checkout.
- Tell us which item you need help with. If it is faulty, damaged or incorrect, describe the issue and include a photograph if helpful.
- Our team will confirm the next steps and, if a return is needed, provide the correct return instructions and address.
Please contact us before posting anything back so your return can be matched to your order. We will explain any applicable return arrangements before you send an item.
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, or is not what you ordered, contact us so we can resolve it. Your statutory rights are separate from our voluntary 30-day guarantee and are not restricted to that period.
How refunds are paid
Approved refunds are returned to the original payment method. Your bank or payment provider may need additional time to show the credit. If you used a payment plan, your provider applies the refund to that plan under its terms. Contact us if you need help locating a refund.
Orders with a bundle or promotion
If your order included a bundle or discount, include the relevant items in your message. We will explain how the amount actually paid for those items is reflected in your refund before processing it.
Your consumer rights
Our guarantee is in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable. Products must meet the consumer guarantees, including being of acceptable quality and matching their description. Where a product has a major failure, you can choose a refund or replacement. Other failures may entitle you to a remedy appropriate to the circumstances. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
Questions? Contact hello@rudie.com.au or use our Contact page.